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How To Connect Twilio

What this does

This connects Twilio to the Kindio Suite so supported apps can send outbound SMS.

This matters in any app that sends text messages. The send action may happen elsewhere, but the underlying SMS provider connection and app enablement live here.

Steps

  1. Open the Admin App.
  2. Go to the Twilio integration page.
  3. Enter Account SID.
  4. Enter Auth Token.
  5. Enter Messaging Service SID if you use one.
  6. If you do not use a messaging service, enter the From Number.
  7. Copy the Status Callback URL if you need to configure callback behavior in Twilio.
  8. In Allow per app, enable SMS only for the apps that should be able to send it.
  9. Click Save.
  10. Click Test connection or Test again.

Common mistakes

  • filling both messaging service and number details without knowing which one your setup uses
  • enabling SMS in the wrong app
  • saving the connection without testing it

What to do next

If your workflows use customer-facing portal or booking flows, test SMS behavior there after the connection passes.

If SMS is missing or failing in another app, return here and confirm the connection, sender setup, and per-app enablement first.

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