How To Handle Schedule Requests In Booking

What this does

This guide explains the Schedule Requests page in Booking.

Use this page to review staff schedule-change requests and approve or reject them.

Before you start

• Staff schedule request behavior depends on your scheduling setup and notification behavior.
• If notifications are enabled, the resolution message can be sent back to the staff member.

Steps

1. Open Booking.
2. Go to Schedule Requests.
3. Filter the list by status or search.
4. Review the request title, staff member, effective date, and requested changes.
5. Click Approve or Reject.
6. If the request includes exception dates, review the dates you actually want to approve.
7. Enter the Message to staff if needed.
8. Save the resolution.

Why this matters across the suite

This is where staff scheduling changes are controlled before they affect the booking calendar and day-to-day planning.

Common mistakes

• Approving a request without checking the effective date.
• Missing exception-specific approvals when they are part of the request.
• Sending no explanation back to staff when the change is rejected.

What to do next

After resolving the request, check the affected staff schedule or calendar if the change was important to upcoming work.

Related guides

• Booking: How to manage booking scheduling settings
• Booking: How to use the staff calendar in Booking