How To Manage Email Senders

What this does

This is where you add and verify the sender addresses your apps can use for outgoing email.

This matters across the suite because the actual emails may be triggered from other apps, but the sender identity and default sender setup live here.

Steps

1. Open the Admin App.
2. Go to the email sender settings page.
3. Click Add Sender.
4. Enter Label.
5. Enter From name.
6. Enter From email.
7. If needed, enter Reply-to email.
8. Choose the correct Identity type.
9. In Allow per app, enable the apps that should be able to use this sender.
10. If needed, mark the sender as the Default for an app.
11. Save the sender.
12. Watch for the verification email and complete that verification.
13. Return to the page and use refresh if needed.
14. When the sender is verified, use Send Test Email to confirm it works.

Common mistakes

• enabling a sender for apps before the email identity is verified
• forgetting to set the correct default sender for each app
• using the wrong reply-to or from address

What to do next

If your customer-facing emails also depend on domains or portal links, review those next.

If emails are sending from the wrong address in another app, this is the settings page to check.

Related guides

• Admin App: How to add and verify a domain