How To Change Or Cancel A Subscription

What this does

This is how you move an app to a different subscription plan, change its billing cadence, or cancel it.

Changing a subscription affects both access and seat capacity, so it should be done with current user assignment in mind.

It also affects the rest of the suite immediately. A plan change can change who can be assigned, and a cancellation can remove access to the corresponding app.

Before you start

• Check how many seats are currently being used for the app.
• If you are downgrading, make sure the target plan can support the number of assigned users.

Steps

1. Open the Admin App.
2. Go to Subscriptions.
3. Find the app you want to change.
4. Click Manage Plan to change plan level or billing interval.
5. Review the preview and confirm the change.
6. To stop renewal instead, click Cancel on the subscription card.

Common mistakes

• trying to downgrade before reducing assigned seats
• cancelling an app without checking which staff are still using it
• assuming the new plan takes effect the same way for every billing scenario

What to do next

If you changed seat capacity, review the user assignments for that app next.

If people in another app suddenly cannot access it, check whether the subscription was changed or cancelled here.

Related guides

• Admin App: Subscriptions overview
• Admin App: How to assign apps to staff
• Admin App: Billing overview